Caronil warranty and after-sales service

Karonil Warranty and After-Sales Services Pishtazan Afrogh Gostar Company is responsible for providing warranty services and technical support for Karonil gas air conditioners. We believe that every Karonil product is just the beginning of a relationship with trust, commitment, and quality.

Our services include the following:

  • Providing a valid warranty with transparent terms that fully respects consumer rights.
  • Installation and commissioning of the device and specialized repairs by an experienced technical team, along with accurate diagnosis of technical problems and provision of appropriate solutions.
  • Replacing parts with original and standard parts, in order to maintain efficiency and increase the useful life of the devices.
  • Technical advice before and after sales, for proper setup, optimal operation, and proper maintenance of the product.
  • Providing timely services and responding quickly to customer requests, with a commitment to their satisfaction and peace of mind.

We believe that selling a product is not the end of the matter; rather, our duty is to provide services that allow customers to use Karonil air conditioners with peace of mind. Customer satisfaction is a constant goal for us, and professional technical support, transparency in providing warranty information, and quality of service are the main foundations of our reputation. Our goal is that the experience of using Karonil is accompanied by confidence, quality, and satisfaction, not only in the purchase, but also in all subsequent stages.

Terms and conditions of use of the Caronil brand services

1. Service and Support Commitments

  • Valid Warranty: All Caronil products are covered by the warranty of “Pishtazan Afrogh Gostar” Company, which is committed to fully respecting consumer rights and transparency in providing services.
  • Installation and commissioning: Specialized installation and repair services are performed only by an experienced and certified technical team to ensure the safety and efficiency of the device.
  • Original parts: We are committed to using original and standard parts in all repair processes.

2. Customer rights and product authenticity

  • Cost-performance balance: Our goal is to provide high-quality products at affordable prices for the middle class; therefore, quality should not be considered a luxury item.
  • Fast response: Caronil considers itself obliged to respond to customer requests in the shortest possible time with the aim of achieving their satisfaction and peace of mind.

3. User Responsibilities

  • Customers are required to operate and maintain the product in accordance with the technical advice standards provided to maintain the warranty validity.
  • Any arbitrary changes to the device’s technical system without coordination with the experienced Caronil team may result in the invalidation of the support conditions.

Privacy Policy

The Caronil brand attaches great importance to your privacy as part of its value of “honesty and responsibility”.

1. Collection and use of information

Information received from customers (in the B2B sales process and in the future B2C) will be used solely to improve the user experience, provide after-sales service and inform about new products.

We use your information to better understand the real needs of the market and provide intelligent solutions to always be one step ahead of your needs.

2. Data security

Caronil is committed to protecting the personal and business data of agents and end customers with high accuracy and discipline.

We will not provide any information to third parties unrelated to the service process (such as logistics and installation).

3. Transparency in communications

All our communications with you are based on transparency. You have the right to be informed at any time about how your information is used and, if you wish, request to update or remove it from the marketing communications list.